Returns
RETURN POLICY
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at Infoacediamonds@gmail.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at Infoacediamonds@gmail.com.
REFUNDS
We usually accept returns within 3 business days of their arrival at our warehouse. During peak times it could take up to 7 business days. Once your return has been accepted, we will immediately request reimbursement and send you a confirmation email.
The time needed to process your refund may vary based on the payment method used:
Credit Card: Our bank will reimburse you within 7 business days of the Return Acceptance Confirmation email. The time it takes to restore the credit back to your account depends on the Credit Card Issuer.
PayPal: You will see the refund in your PayPal account within 24 hours of the Return Confirmation email.
EXCHANGES
If you wish to change the size and/or color of an item that you purchased, you can do so at no additional cost within 15 days of delivery date. Exchange requests must meet the same conditions as refunds and be approved before return shipping.
EXCLUSIONS
Special order items, personalised and made-to-order creations, as well as customs design pieces and watches cannot be returned to Ace Diamonds for exchange or refund.
INTERNATIONAL ORDERS
Ace Diamonds is not responsible for any delays, duties, taxes, or additional import fees associated with international shipping. Customs fees and sales tax on international orders are non-refundable.